CLICK AND COLLECT FROM OUR LONDON AND BRIGHTON SHOPS
CONTACT US FOR FRAMED PRINT DELIVERY IN THE UK
Delivery Times

All orders are shipped from the UK twice a week, using Royal Mail. Please see the following estimated delivery time frames for your (unframed) artwork:

UK Tracked 48:                      2-3 working days from sending

EU Tracked:                           3-5 working days from sending

Worldwide Tracked:               6-7 working days from sending

We aim to ship prints within a few days of receiving your order, however in rare cases this can take longer. If this happens, we will keep you informed of the progress of your order via email.

If you need your print to arrive on or before a particular date, please contact us before placing your order at orders@theymadethis.co.uk and we will always do our very best to accommodate your request.

For framed orders please allow 12-20 working days for your delivery. If you need your framed print sooner please get in touch and we will try to accommodate your request.

Customs

Some overseas orders can be subject to customs delays that are unfortunately out of our control. If your order is being shipped outside of the UK it may be liable to local import taxes or duties, these are levied once a shipment reaches that country. Any such additional charges are the responsibility of the customer as unfortunately we have no control over these charges and cannot predict what they may be. You agree to indemnify us in full in respect of any such duties and taxes.

Unfortunately, once an order is shipped via Royal Mail International Tracked and leaves the UK network, we have no control over the postal networks overseas. This is the reason for us favoring a tracked service, as this allows customers to regularly check for delivery updates to their orders to prevent attempted deliveries being missed, and consequently being returned to us in the UK.

While we will endeavour to help, it is your (the customer) responsibility to track your order and liaise with customs or delivery partners in your own country regarding customs fess and delivery. If a parcel is returned to us you will be charged an additional postage fee. 

Packaging

All prints are carefully hand rolled in acid free tissue paper and shipped out in a sturdy cardboard tube. Some smaller artworks will be sent out flat packed in a sturdy envelope.

Local Collect

We offer a 'click and collect' service, where you can collect your purchase from our London or Brighton stores, free of charge.
We aim to have your order available to be collected within 4 days of receiving your order. You will be contacted via email when your order is ready for collection.
Our Brighton shop is open Monday - Wednesday 10.30am -5.30pm, Thursday - Saturday 10am -6pm, Sun 11am -5pm.
Our London shop is open Monday  - Saturday 11am - 6pm, Sunday 11am - 5pm.

 

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